Terms & conditions

Terms & Conditions (Rev 01/18)

Beds are made up for your arrival, towels supplied and each cottage is cleaned and carefully checked between lets. Tea towels, hand towel (for kitchen) and oven gloves are supplied

Accidents do happen and for small breakages we do not charge a replacement fee, however, we will use the £100 damage deposit should extra cleaning be required following departure if a cottage is left in an unacceptably dirty condition and the balance following payment to the cleaning company will be returned to you.

This damage deposit will also be used if damage to bedlinen or towels occurs. If you pay this deposit by a separate cheque, your cheque will be returned to you following your departure.  Your damage deposit will be returned to you the same way it was taken.

All cottages are fully equipped.

Please arrive after 4.00p.m. and vacate your cottage by 10.00a.m.

 

In the event that you are unable to take up your confirmed booking please advise us as soon as possible and we will do our best to re-let the cottage.

However if we are unable to re-let we reserve our right to the full amount of rental due.

Experience has shown that unfortunately it does sometimes happen that cancellation or curtailment of a holiday is unavoidable due to illness or other causes.

As this can be a very distressing event we strongly recommend that you insure against this.

Children and childrens facilities:

We do welcome children at Whitewells but please be aware that we have an open uncovered pond and no play equipment.  Children must be supervised at all times and not chase any of the livestock. Any areas with no entry signs on should be considered off limits to children, dogs and adults.

The maximum number of persons accommodated in each cottage is clearly stated on the website and must not be exceeded.
Extra beds in the form of ‘Z’ beds, where space allows, are available at a cost of £20.00

We have a NO SMOKING policy in all of our cottages and public buildings.

Guests are free to smoke outside or in the grounds.

DOGS – £15 per week or part week per dog.

Dogs must be kept under their owners control at all times and must be kept on a leash around the cottages
Dogs are not allowed off the lead in the fields but they are free to run in the woods
lease clean up after your dog
Dogs cannot be left alone in the cottages under any circumstances

The company, its employees and representatives shall not be liable to guests or third parties for any loss or damage to persons or third parties howsoever arising. Except for unloading, vehicles should be parked in the spaces assigned to the individual cottages but are left on the property at the vehicle owner’s sole risk.